Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
The company which provides out-of-hours GP care in Cornwall failed to meet national standards, falsified data and had a "bullying culture".
The parliamentary report by the Public Accounts Committee examined failings by private contractor Serco in 2012.
It also found the out-of-hours service was still "not good enough".
Serco said it had taken "swift and decisive action to put the situation right" and it had a customer satisfaction rating of 95% or higher.
The company has offered to repay ?85,000 in performance-related bonuses which were awarded for its work in 2012.
The British Medical Association said the government must ensure the "disgraceful situation" in Cornwall does not happen again.
http://www.bbc.co.uk/news/uk-england-cornwall-23256350
The parliamentary report by the Public Accounts Committee examined failings by private contractor Serco in 2012.
It also found the out-of-hours service was still "not good enough".
Serco said it had taken "swift and decisive action to put the situation right" and it had a customer satisfaction rating of 95% or higher.
The company has offered to repay ?85,000 in performance-related bonuses which were awarded for its work in 2012.
The British Medical Association said the government must ensure the "disgraceful situation" in Cornwall does not happen again.
http://www.bbc.co.uk/news/uk-england-cornwall-23256350