How do you find that?I always email them - adchelpuk@abbott.com - as I can't use phones. I did look at the form once but found email easier.
I emailed abbot about what I thought was a lost freestyle optitim meter(that I use to check to ketones) and they respond to that in the time expected.How do you find that?
I have seen other threads suggesting Abbott is not very responsive to emails but they may have improve.
How do you find that?
I have seen other threads suggesting Abbott is not very responsive to emails but they may have improve.
When I was on the libre I would always get failures. It seems that some get in better with them then othersAbbott have always replaced them without any bother but a sound the question …. Why is this happening? Maybe I an email they might answer it.
What sort of issues/failures are you having as that is a huge number of problems in a short space of time? My guess would be that they are not faulty sensors (even though Abbott replace them) but either an issue with software/phone or perhaps an issue with the application process.... maybe when lifting the applicator off.... or possibly body chemistry.That’s interesting about emailing. I will try that next time. I have had 11 failures in the last 2 months…,, do you think that is some sort of record!! Abbott have always replaced them without any bother but a sound the question …. Why is this happening? Maybe I an email they might answer it.
HiWhat sort of issues/failures are you having as that is a huge number of problems in a short space of time? My guess would be that they are not faulty sensors (even though Abbott replace them) but either an issue with software/phone or perhaps an issue with the application process.... maybe when lifting the applicator off.... or possibly body chemistry.
I have gradually developed a good technique for skin prep and application and using an arm strap to protect the sensor after application which ensures better adhesion and those things, plus using a reader instead of a phone to rule out software issues, means that Libre works brilliantly for me and it is a very very long time since I had a failure now. I am not suggesting that you are not following the Abbott guidance on skin prep and application, but there are a lot of little extra things you can do to improve on it that just improve your chances of success with the sensors.