Seems such a waste....

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Hanmillmum

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We experienced a motor error again with the pump at the weekend. Phoned the help-line (US colleagues) and ran through various checks, (very thorough IMO compared to same problem dealt with UK staff several months ago).
Good news was that pump was fine and it was concluded that the problem had been at the site - which I agreed with. It has been running fine since.

However, as I was being asked to examine the pump at the motor end I mentioned the cushioned sticker had lost its sticky and come off a week ago - the guy asked if we used the belt clip, no we don't. He felt the UK team may want to replace the pump on these grounds even though we don't use the clip as the pump has lost some protection at the motor end. I asked could I not stick it on, but no. So waiting to hear ATM but would be a shame for something so small to cause an expensive piece of kit to go back :( I will ask again when UK phone if I can stick it back myself - feel v guilty.

Anyway just a heads up that the sticker is extremely important on the Mini med Veo.
 
Did you get the note from Medtronic recently about the drive cap? Med said that if you'd dropped the pump and the drive cap has come loose the pump will be replaced. Is that what you mean by the sticker?
 
everydayupsanddowns said:
Did you get the note from Medtronic recently about the drive cap? Med said that if you'd dropped the pump and the drive cap has come loose the pump will be replaced. Is that what you mean by the sticker?
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No didn't know about the drive cap but they did ask me if it had been dropped, which it hadn't. (there seems to be no reference to the drive cap either in the user manual)

The recessed circle at opposite end to reservoir is where motor sits (is that the drive cap?) btw should remain recessed and solid, the padded strip above which has on it the Medtronic logo is just a sticker but it protects the motor I'm told. That's what's come off 3 years on.
 
Ah... Ok my mistake! Yes I hadn't even really thought about that padded sticker... (Do you still have it??? Superglue?!) if you have the belt clip it might even hold the padded sticker on by itself?

The alert notice was about the recessed circle/drive cap. Seems this can come loose if given enough of a knock.
 
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