Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
RESPONSE times have improved for the NHS?s non-emergency 111 service, though bosses say it has ?not quite matched expectations?.
Latest figures, for July show 96 per cent of calls were answered in 60 seconds, the first time they have hit a target of at least 95 per cent.
That was up from 76 per cent in March, meaning 88 per cent were on target since September 2012.
And the level of calls abandoned after 30 seconds also improved, from eight per cent in March to one per cent in July.
http://www.oxfordmail.co.uk/news/10...ay_bosses_at_NHS_s_non_emergency_111_service/
Latest figures, for July show 96 per cent of calls were answered in 60 seconds, the first time they have hit a target of at least 95 per cent.
That was up from 76 per cent in March, meaning 88 per cent were on target since September 2012.
And the level of calls abandoned after 30 seconds also improved, from eight per cent in March to one per cent in July.
http://www.oxfordmail.co.uk/news/10...ay_bosses_at_NHS_s_non_emergency_111_service/