trophywench
Well-Known Member
- Relationship to Diabetes
- Type 1
Just done this on-line for the first time. The actual process was perfectly straightforward. However, getting my ID verified by the Post Office was anything but. First important Q it asked was do you hold a current UK photocard licence, Yes or No. I obviously answered yes and off we went. However when you've entered all the info they send you an SMS message with an ID number to enter on the website.
However since our phones (apparently) don't warble at you to tell you that you have one, about 5 of them had expired before we realised but it eventually accepted one - then refused to acknowledge that I have a licence ......
Rang the help number and the girl said she could see it had been rejected but unfortunately didn't give a reason so suggested I went back, said No, and entered something else eg Passport number. I said What - you mean me to lie? and she replied Yes. So I did - and it was fine.
What a B stupid system - making the User tell an out and out lie - in order to complete a process that relies on people telling the truth.
Not fit for purpose it seems to me.
However since our phones (apparently) don't warble at you to tell you that you have one, about 5 of them had expired before we realised but it eventually accepted one - then refused to acknowledge that I have a licence ......
Rang the help number and the girl said she could see it had been rejected but unfortunately didn't give a reason so suggested I went back, said No, and entered something else eg Passport number. I said What - you mean me to lie? and she replied Yes. So I did - and it was fine.
What a B stupid system - making the User tell an out and out lie - in order to complete a process that relies on people telling the truth.
Not fit for purpose it seems to me.