Monica
Well-Known Member
- Relationship to Diabetes
- Parent of person with diabetes
Carol had her pump replaced yesterday.
She told me last week that a button keeps falling off, but that she always put it back. At the weekend she got annoyed that it fell off again and gave it to me.
I decided I'd ring Animas Monday morning to see what they say. Well after a few questions from the american lady (got transferred to tech. support in USA) told me she'd refer me back to UK so they could make arrangements for a replacement, as the pump wasn't waterproof anymore.
Today, I decided I'd ring the DSN to let her know. I didn't get to speak to Carol's DSN, but her colleague, who immediately knew which button I was talking about. She said it had happend to a few others. One of them was their trial pump and the button came off while "dad" was fiddling with it.
I hope all you Animas pumpers are ok 🙂
She told me last week that a button keeps falling off, but that she always put it back. At the weekend she got annoyed that it fell off again and gave it to me.
I decided I'd ring Animas Monday morning to see what they say. Well after a few questions from the american lady (got transferred to tech. support in USA) told me she'd refer me back to UK so they could make arrangements for a replacement, as the pump wasn't waterproof anymore.
Today, I decided I'd ring the DSN to let her know. I didn't get to speak to Carol's DSN, but her colleague, who immediately knew which button I was talking about. She said it had happend to a few others. One of them was their trial pump and the button came off while "dad" was fiddling with it.
I hope all you Animas pumpers are ok 🙂
