Patients 'could have been harmed' after Capita outsourcing

[Northerner]

Patients could have been put at risk of serious harm after NHS services in England were outsourced, a report says.

Nearly 90 women were wrongly told they were no longer part of the cervical screening programme after Capita started running back-office services in 2015, the National Audit Office said.

It said services had been "way below" acceptable standards, although no harm to patients had been found.

NHS England acknowledged "difficulties" but said the change had saved £60m.

http://www.bbc.co.uk/news/health-44123207

 

[mikeyB]

Well, there’s the saving then. Services way below acceptable standards.

 

[Ralph-YK]

My landlord has a review of it's services and performance of it's contractors (maitance, repairs, gas servicing).
A couple of years ago it sent out letters saying tennent satisfaction was high, repairs were done promptly and well etc.
Everything was good. However, they added, this was costing them money.
So they changed contractors!