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Hospitals are risking a repeat of the Mid Staffordshire trust scandal by failing to scrutinise mistakes and neglect by staff to improve the quality of care, a report warns.
Weaknesses in the NHS's complaints system means that poor care risks are not being spotted and stopped, according to research by the Patients Association. "Significant pockets of the NHS have not led the kind of changes needed to prevent another scandal occurring," warns the report, Listening and Learning. "This report provides a sombre reminder that the lessons of previous reports have still not been learned."
http://www.guardian.co.uk/society/2013/jan/27/patients-association-nhs-hospitals-complaints
Weaknesses in the NHS's complaints system means that poor care risks are not being spotted and stopped, according to research by the Patients Association. "Significant pockets of the NHS have not led the kind of changes needed to prevent another scandal occurring," warns the report, Listening and Learning. "This report provides a sombre reminder that the lessons of previous reports have still not been learned."
http://www.guardian.co.uk/society/2013/jan/27/patients-association-nhs-hospitals-complaints