One in four patients who joined GP at Hand have chosen to leave

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Northerner

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More than one in four NHS patients who registered with Babylon GP at Hand quit the video consultation service within just over a year, figures obtained by GPonline reveal.

Between November 2017 and January 2019 a total of 55,556 joined the digital first provider, according to figures obtained by GPonlineunder the Freedom of Information Act.

Over the same period 15,623 patients deregistered from the service - more than one in four of the total number who signed up.

GP leaders said the rapid turnover of patients was 'concerning' and warned that it would leave the NHS facing 'significant increased costs'. Finance papers published earlier this month by Hammersmith and Fulham CCG revealed that a £10m hole in its finances triggered by GP at Hand could threaten other services in the area.

https://www.gponline.com/one-four-patients-joined-gp-hand-chosen-leave/article/1579422
 
Hardly surprising, it’s not a viable model for health provision, as folk are discovering.
 
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