Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
NHS Wiltshire is considering pulling out of a contract with the call centre that runs its out-of-hours GP helpline.
It follows dozens of ambulance crews being sent to deal with inappropriate cases such as earache and hiccups.
Private health firm Harmoni handles calls to the new 111 number from patients in Wiltshire, Bath, and North East Somerset.
NHS senior executives from the area are meeting with the firm to discuss how they can improve the service.
A spokeswoman for NHS Wiltshire said discussions were expected to take place over the next few days and they are considering all options - including pulling out of the 111 contract.
http://www.bbc.co.uk/news/uk-england-wiltshire-21856525
It follows dozens of ambulance crews being sent to deal with inappropriate cases such as earache and hiccups.
Private health firm Harmoni handles calls to the new 111 number from patients in Wiltshire, Bath, and North East Somerset.
NHS senior executives from the area are meeting with the firm to discuss how they can improve the service.
A spokeswoman for NHS Wiltshire said discussions were expected to take place over the next few days and they are considering all options - including pulling out of the 111 contract.
http://www.bbc.co.uk/news/uk-england-wiltshire-21856525