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Workers on the NHS test-and-trace operation who are being paid £9.50 an hour were charged out to the government’s supplier, Serco, at as much as £21.50 an hour, the Guardian understands.
The rate was charged by Sensée, a London-based call centre company, for workers tasked with calling the contacts of people who had tested positive for Covid-19, a source said. Neither Serco nor Sensée disputed the figures.
The revelation prompted further concerns about the value for money offered by the test-and-trace system. Led by the Conservative peer Dido Harding, it has already faced scrutiny over efficacy, although the proportion of contacts reached by private-sector contact tracers has improved since earlier in the pandemic when it lagged behind public-sector tracers.
Tim Sharp, the TUC’s senior employment rights policy officer, said: “This rate looks excessive and seems to go beyond the already-inflated rates of commission commonplace in the industry.
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The rate was charged by Sensée, a London-based call centre company, for workers tasked with calling the contacts of people who had tested positive for Covid-19, a source said. Neither Serco nor Sensée disputed the figures.
The revelation prompted further concerns about the value for money offered by the test-and-trace system. Led by the Conservative peer Dido Harding, it has already faced scrutiny over efficacy, although the proportion of contacts reached by private-sector contact tracers has improved since earlier in the pandemic when it lagged behind public-sector tracers.
Tim Sharp, the TUC’s senior employment rights policy officer, said: “This rate looks excessive and seems to go beyond the already-inflated rates of commission commonplace in the industry.
NHS test-and-trace workers are charged out at more than double their pay
Union calls rate ‘excessive’ as government supplier Serco charged £21.50 an hour for Covid employees
www.theguardian.com
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