NHS smartphone GP provider shares users’ consultation videos with other people after ‘software error’

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Babylon Health, provider of the NHS GP at Hand service, has claimed that a “software error” caused videos of some patients' consultations with doctors to be shared with other users.

Yesterday, a user of the Babylon software tweeted the company revealing that the section of app that allows users to rewatch videos of previous medical consultations was offering him access to more than 50 videos – most of which were of other patients.

In response, Babylon indicated that one of its doctors had already alerted the company to the problem – which had been remedied. The incident had also been reported to data-protection regulators, it added.

 
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