Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
A NEW £27 million computer system intended to improve the service patients receive from the NHS 24 helpline has been delayed indefinitely.
The technology package should have been ready to use by more than 700 frontline staff across four major call centres last autumn.
Instead, just as an easy-to-remember freephone number for NHS 24 is due to be introduced, there is still no date for introducing the IT system, which was intended to provide a better service, increase efficiency and save money.
It is the latest in a series of problems to have dogged IT procurement in the public sector - another Scottish health board has recently been involved in legal action over the awarding of an IT contract to a new supplier.
http://www.heraldscotland.com/news/...ne-hit-by-failure-of-computer-system.23863363
The technology package should have been ready to use by more than 700 frontline staff across four major call centres last autumn.
Instead, just as an easy-to-remember freephone number for NHS 24 is due to be introduced, there is still no date for introducing the IT system, which was intended to provide a better service, increase efficiency and save money.
It is the latest in a series of problems to have dogged IT procurement in the public sector - another Scottish health board has recently been involved in legal action over the awarding of an IT contract to a new supplier.
http://www.heraldscotland.com/news/...ne-hit-by-failure-of-computer-system.23863363