Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
The NHS has removed all but one of 653 patient reviews of a healthcare trust from its website, after BBC Newsnight found the system was open to abuse.
Newsnight found that last year, 49% of patient reviews - 105 of 216 - about Nottinghamshire Healthcare Trust on NHS Choices had come from staff accounts.
Some 47% of those from staff accounts did not declare a conflict of interest.
Staff often help patients to post reviews, but the trust acknowledged it needed to be clearer who wrote them.
The reviews were originally posted to independent feedback website Patient Opinion, but syndicated to appear on the NHS Choices website.
Most of the reviews posted without staff declaring a conflict of interest were from staff accounts that had declared themselves on other occasions when posting on behalf of patients.
Any data that notes when a staff member has posted is automatically stripped out on NHS Choices.
http://www.bbc.co.uk/news/health-26229041
Newsnight found that last year, 49% of patient reviews - 105 of 216 - about Nottinghamshire Healthcare Trust on NHS Choices had come from staff accounts.
Some 47% of those from staff accounts did not declare a conflict of interest.
Staff often help patients to post reviews, but the trust acknowledged it needed to be clearer who wrote them.
The reviews were originally posted to independent feedback website Patient Opinion, but syndicated to appear on the NHS Choices website.
Most of the reviews posted without staff declaring a conflict of interest were from staff accounts that had declared themselves on other occasions when posting on behalf of patients.
Any data that notes when a staff member has posted is automatically stripped out on NHS Choices.
http://www.bbc.co.uk/news/health-26229041