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The NHS ombudsman - the independent service that investigates patients' complaints - is "wholly ineffective and failing families", warns a charity.
The Patients Association says it receives weekly calls from people who feel let down by the service.
And they all said the experience compounded the grief and hurt they were already feeling through loss of loved ones or due to poor NHS care.
The ombudsman said it was improving its service.
The Parliamentary and Health Service Ombudsman (PHSO) is meant to be the final arbitrator for complaints about the NHS in England.
http://www.bbc.co.uk/news/health-30087031
The Patients Association says it receives weekly calls from people who feel let down by the service.
And they all said the experience compounded the grief and hurt they were already feeling through loss of loved ones or due to poor NHS care.
The ombudsman said it was improving its service.
The Parliamentary and Health Service Ombudsman (PHSO) is meant to be the final arbitrator for complaints about the NHS in England.
http://www.bbc.co.uk/news/health-30087031