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The NHS still has a long way to go to improve the way it handles complaints, although there are signs of improvement, a survey suggests.
The NHS has been heavily criticised over its complaints system in the wake of the Stafford Hospital scandal.
The poll of 4,000 people in the UK by Populus for consumer group Which? found just a quarter were happy with the way their complaint had been handled.
But this was a rise from 16% two years ago.
The survey showed more than half felt their complaint had been ignored - more than in other parts of the public sector - and 43% were "dissatisfied" with the outcome.
http://www.bbc.co.uk/news/health-28200889
The NHS has been heavily criticised over its complaints system in the wake of the Stafford Hospital scandal.
The poll of 4,000 people in the UK by Populus for consumer group Which? found just a quarter were happy with the way their complaint had been handled.
But this was a rise from 16% two years ago.
The survey showed more than half felt their complaint had been ignored - more than in other parts of the public sector - and 43% were "dissatisfied" with the outcome.
http://www.bbc.co.uk/news/health-28200889