NHS complaints: Many patients will 'do battle' with service

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There are "knowledgeable and vociferous" people who will "do battle" with the NHS in Wales on behalf of vulnerable patients, a health professor has said.

Tony Beddow, from the University of South Wales Institute of Health and Social Care, also said there were a fair proportion of patients who felt unable to make their feelings known.

http://www.bbc.co.uk/news/uk-wales-28655084
 
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