NHS 111 providers ordered to appoint GPs to redirect cases towards primary care

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All NHS 111 providers have been told to ensure they have GPs available in call centres or available to give clinical advice at peak times to reduce the burden on ambulance services and redirect cases towards primary care.

In a letter to NHS 111 commissioners and obtained by Pulse, NHS England’s national director of commissioning operations Dame Barbara Hakin said that the plans for GP presence in call centres or available to provide clinical advice should be in place ‘as soon as possible’ to minimise the burden on ambulance services suffering ‘as soon as possible’.

Dame Barbara said that pilots of GPs working in call centres had successfully led to ‘diversion to primary care, especially GP out of hours’, as well as some diversion to A&E.

Although the letter says increased GP input into NHS 111 is a short-term measure, Pulse understands that NHS England is set to include the appointment of GPs as part of its final directions for commissioners procuring new contracts.

http://www.pulsetoday.co.uk/commiss...t-cases-towards-primary-care/20009184.article

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