• Please Remember: Members are only permitted to share their own experiences. Members are not qualified to give medical advice. Additionally, everyone manages their health differently. Please be respectful of other people's opinions about their own diabetes management.
  • We seem to be having technical difficulties with new user accounts. If you are trying to register please check your Spam or Junk folder for your confirmation email. If you still haven't received a confirmation email, please reach out to our support inbox: support.forum@diabetes.org.uk

Newbie

I’ve seen an earlier chat about using a Samsun A16 5G. I’ve just brought one but cannot get the alarms to work. I called the helpline and was told it wasn’t compatible so they are sending me a reader which feels like a step backwards. I see from the earlier chat that others are using it successfully. I have the App on the phone, I linked to my new sensor, and it all works fine apart from the alarm. Anyone have any suggestions on how to get the alarms to work? Many thanks.
 
Hi and welcome.

I hope you find it helpful to be able to compare notes and ask questions of others who face similar challenges.

Unfortunately I can't help you with regard to the phone but I absolutely love my reader as it is so reliable and small and easy to use. I tried the phone app twice for 3 months but each time I was very happy to go back to the reader.
 
Thanks so much Barbara, that is so encouraging about the reader. It is on its way to me, so I will give it a try. Could I ask regarding its use, does the alarm go off if your sugars drop, or do you have to take a reading first?
 
The alarms are via blue tooth so provided you are in range (which is pretty good) the alarms work well. Other than alarms you have to use the NFC to scan for readings but the reader tends to pick up the NFC better than most phones which you have to be quite precise about. I generally find that if I waft the reader in the general vicinity of the sensor it picks it up. Obviously it is not affected my system updates like phones but you have to be able to download it to a PC or lap top via a USB lead to send your data to LibreView, so your clinic have access to your data. The reader stores 3 months of data, so it isn't an onerous task..... or you can scan every 8 hours with your phone to transfer the data to LibreView.

You do have to start a sensor with the reader in order to be able to use it, but you can then scan with your phone and it will read with both, but you don't get the full CGM on your phone as it only pairs blue tooth with the first device you use and if you start the sensor with the phone you can't then use the reader.
 
Hi @GillS and welcome to the forum - if you can't get the alarms to work on your phone using Librelink you can use a 3rd party app such as Juggluco - you can get it in play store (its what I use)

 
Welcome to the forum @GillS

And congrats on your decades of T1!

Hope you are able to get your phone to play nicely eventually. I’m not up to speed on Android handsets - was it new or reconditioned? Are things like Bluetooth working well for other devices?
 
Welcome @GillS.

Notwithstanding that the Libre Reader is OK - it is still outlandishly archaic tech. The Dexcom One+ provides a modern Receiver (Dexcom's equivalent to Libre's Reader) which works in parallel with, yet wholly independently from, its phone app and thus provides a better integrated use of the resources. It can be prescribed by any GP as an alternative to Libre. It sits in the same cost bracket within the NHS tariff. So even if your phone should not be able use all of the One+ alarms, a satisfactory compromise could be possible, with a Receiver that does not need scanning, but does provide real time readings.

The only thing to check is that the Dex One+ app installs on your phone. Libre seem to have a wider selection of compatible phones.
 
Welcome to the forum @GillS and congrats on your many years of T1.
Good to have you on here sharing with all that experience.
 
Back
Top