New sensor

[Tbs2507]

Hi I am fairly new to using the Libre 2 sensor - approximately six weeks. I put in a new sensor tonight and I just can’t get it to scan. Help or advice please.

 

[helli]

The first thing I would check is that I have not accidentally turned off NFC on my phone.

 

[Tbs2507]

The first thing I would check is that I have not accidentally turned off NFC on my phone.

Thank you. Just checked and it’s on.

 

[Caroline1967]

If it won’t scan, ring Abbott. They were really helpful and quick to send me replacements when this happened.

 

[Tbs2507]

If it won’t scan, ring Abbott. They were really helpful and quick to send me replacements when this happened.

Thank you I’ll try that.