Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
The new NHS 111 phoneline is such a "shambolic mess" that ambulances were sent to tend a criminal whose tag was too tight - and a cat with diarrhoea.
These are the claims of a whistleblower who also revealed how one call centre worker used a picture of a monkey on his staff ID card.
"That just about sums the place up really," said the insider, who claims that the phoneline is in such disarray that lives are being needlessly put at risk.
The whistleblower also said that at least one caller to the Government's non-emergency number had to wait more than EIGHT HOURS for a callback from a nurse or doctor.
Delays happen as call centre staff often have to ask patients up to 43 questions, whatever their ailment. Those taking the calls are so concerned about their lack of medical knowledge they have asked for the St John Ambulance to be brought in to show them basic first aid.
http://www.mirror.co.uk/news/uk-news/nhs-111-phoneline-monkey-id-2098221
These are the claims of a whistleblower who also revealed how one call centre worker used a picture of a monkey on his staff ID card.
"That just about sums the place up really," said the insider, who claims that the phoneline is in such disarray that lives are being needlessly put at risk.
The whistleblower also said that at least one caller to the Government's non-emergency number had to wait more than EIGHT HOURS for a callback from a nurse or doctor.
Delays happen as call centre staff often have to ask patients up to 43 questions, whatever their ailment. Those taking the calls are so concerned about their lack of medical knowledge they have asked for the St John Ambulance to be brought in to show them basic first aid.
http://www.mirror.co.uk/news/uk-news/nhs-111-phoneline-monkey-id-2098221