Medtronic WeCare Delivery Plan

[JohnWhi]

When Medtronic shut down online ordering of sensors and infusion sets, we were told that automatic delivery would be ensured with notification of delivery through the WeCare app. So far this year, I have telephoned twice to query the facxt that the app shows "Delivery Plan unavailable. We can't display this page because there is no active delivery plan assigned to your account." Each time, I have been told to ignore the message. Is this the same for everyone?

 

[everydayupsanddowns]

Ah that’s interesting @JohnWhi

I’ve not checked in WeCare. I printed the email of the delivery plan for the year I was sent when the plan was eventually set up (after a bit of a false start - I don’t think my clinic set it up right initially, and I almost ran out of supplies!)

 

[everydayupsanddowns]

Hmmmm, it looks like there’s a glitch for you. I get a plan number, plus details of dates and what will be delivered.



Hope you can get it sorted - surely they just need to associate your delivery plan number with your WeCare account?

 

[MatC]

I’ve been waiting for a month now to get Simplera sensors from Medtronics now, I was told there was a supply issue and they should be with me in 2 weeks but no joy. I have now been relegated back to a Guardian 4 sensor. This is a retrograde step, I can’t put the dressing on the G4 sensor by myself and am again dependent on my wife to do it for me. Does anyone know what’s going on at Medtronics? Splitting from the main company, not able supply a flagship product, no indication when the flagship product will be available, also when ringing the customer services department there is no information and increasingly shirty receptionists, all of that makes me concerned that Medtronics might be in trouble!

 

[everydayupsanddowns]

It feels like the Simplera launch was just another one of these ‘overstretched’ things (like Libre was initially), where somehow they didn’t quite realise the demand.

Also like when Medtronic absorbed almost all Animas users, and suddenly struggled to cope with that increased demand.

One thing I’ve noticed is that in my first 9-10 months, all my Simpleras ran the full 7 days, but more recently it is quite rare that any do. So I’m constantly asking for replacement sensors for ones which fail (“Replace sensor”) on day 3-4. Which essentially doubles my demand on supplies as I need 2 sensors to run 7 days not one.

I’m not doing anything different. They are placed in the same location. The aren’t being knocked, or doorframed… they just die on me about half-way through

 

[SB2015]

Like @everydayupsanddowns i was given a plan for the deliveries of my supplies and so far so good. I certainly don’t want to go back to Guardian 4 as Simplera is some h easier to apply and I also used to rely on my OH to apply the Guardians.
My Simplera’s went well at the start and I then had a batch that finished early. At that time whenever I phoned for a replacement I was sent 5 rather than 1. If they were doing that with everyone they would definitely end up oversupplying individuals. I hope things settle soon as the Simplera’s are far better and I don’t get anywhere near as many ‘updating’ messages. They are behaving well for me now, but I did recently read the bumf that comes with them and it say that they will last between 6/7 days, whereas before I think they said 7 days (or that may have been assuming that as the Guardians were 7 days.
I hope that you get them sorted soon @JohnWhi

 

[JohnWhi]

Hmmmm, it looks like there’s a glitch for you. I get a plan number, plus details of dates and what will be delivered.

View attachment 36314

Hope you can get it sorted - surely they just need to associate your delivery plan number with your WeCare account?

Thanks for the confirmation, also the information that you were e-mailed a delivery plan with a number. The Medtronic telephone ordering person told me in March that it would be set up by July. I mentioned it to the Medtronic representative when the pump was replaced in May, and she had no idea what would happen. I asked the hospital pump clinic people last week, and they knew nothing about it. Finally, I contacted telephone ordering again last week as I was on my last box of sensors (only 15 were sent for a four-month cycle). They confirmed that an order was scheduled for the end of this month, and perhaps that would become visible at some point. WeCare has been working very well for sensor replacement.

 

[Lauren]

I've had terrible trouble getting supplies from Medtronic over the last six months and I've had my consultant and DSN contact them multiple times to get anything at all. They've told me I've missed deliveries, they don't recognise my hospital and that I don't have a plan with them! (The reason changes every time and is never accurate!) Every time I need consumables now it's a massive email chain with multiple health professionals involved, and I only ever get the minimum amount.
I don't know what's going on with them but the service has been awful compared to what it was like a few years ago. My nurse has theorised that they've caught customers selling their supplies on and are being overly cautious.

 

[JohnWhi]

Failure to recognise the funding hospital has also happened for me, Lauren, at least once a year over the last eight years. I suspect the recent confusion and "don't know" answers may be due to the transfer of the business from Medtronic to Medtronic-Diabetes. I am envious of those with the Simplera as I have always had bad skin reactions with Guardian 3 and Guardian 4. Nevertheless, as I said to the pump clinic consultant earlier in the month, I doubt if they will arrive during my lifetime, as it seems Medtronic-Diabetes have ceased all mention and images of them on their web site.