chandler
Active Member
- Relationship to Diabetes
- Type 1
Had 2 motor errors on my pump when I changed my set before dinner this evening. I've had a couple of No Delivery alarms before while changing a set but I'd not encountered this one and the advice on the Medtronic site was to call their helpline.
I was connected to someone in the USA as the UK office was closed. He asked a few questions; had I dropped the pump (no), had it been exposed to any strong magnetic fields (no). Then he said I had to stop using the pump and go on to my backup plan. They are going to replace the pump when the UK office opens tomorrow. He's asked me to write down all the pump settings so I can program the new pump when it arrives.
Have to say that, although it's disappointing my pump has developed an issue after only 15 months, I'm pleased with Medtronic's response.
I was connected to someone in the USA as the UK office was closed. He asked a few questions; had I dropped the pump (no), had it been exposed to any strong magnetic fields (no). Then he said I had to stop using the pump and go on to my backup plan. They are going to replace the pump when the UK office opens tomorrow. He's asked me to write down all the pump settings so I can program the new pump when it arrives.
Have to say that, although it's disappointing my pump has developed an issue after only 15 months, I'm pleased with Medtronic's response.
