More and more people I know are in the same boat with Amazon.
They used to be great but are now mainly a warehouse full of Chinese imports packed by overworked, underpaid staff and (if you are lucky) delivered by overworked underpaid drivers. It’s not surprising when deliveries go missing or are not packed.
And let’s not forget how challenging it is to unsubscribe from Amazon Prime if you accidentally press the most obvious button when you checkout.
All I buy from them now are Kindle books which I pay for with vouchers I get from TopCashBack.
I know there are “other ways” to get the books but this way, it cost me nothing but the authors still get paid.
Ooops, sorry. You found another of my soapboxes 😳