-
Please Remember: Members are only permitted to share their own experiences. Members are not qualified to give medical advice. Additionally, everyone manages their health differently. Please be respectful of other people's opinions about their own diabetes management.
-
Learn more about joining the Diabetes UK Support Forum team here: https://forum.diabetes.org.uk/boards/threads/volunteering-opportunities-why-dont-you-join-us.112862/
Libre not working
- Thread starter Sirz
- Start date
- Status
rebrascora
Well-Known Member
- Relationship to Diabetes
- Type 1
- Pronouns
- She/Her
When you say, you can't scan, is that to start the sensor or to get a reading after starting it? If you have already started the sensor and this is a relatively new problem, are you still getting Bluetooth readings sent to your phone or is the app not working at all?
Which phone do you have?
The scanning feature operates via NFC whereas the CGM readings are Bluetooth as are the alarms. If it isn't scanning to start the sensor then I wonder if the sensor is broken or your NFC on the phone is broken.
Which phone do you have?
The scanning feature operates via NFC whereas the CGM readings are Bluetooth as are the alarms. If it isn't scanning to start the sensor then I wonder if the sensor is broken or your NFC on the phone is broken.
Some useful suggestions from @rebrascora .
The only thing I would add is, if you are using a phone (rather than the reader), have you lost the NFC "sweet spot" where the NFC receiver is located on your phone. This is different for all phones and sometimes it is difficult to locate so it seems as if the scan is not working whereas you need to find the exact spot on the phone to place next to the sensor. This is always the back of the phone and often (but not always) close to the camera.
The only thing I would add is, if you are using a phone (rather than the reader), have you lost the NFC "sweet spot" where the NFC receiver is located on your phone. This is different for all phones and sometimes it is difficult to locate so it seems as if the scan is not working whereas you need to find the exact spot on the phone to place next to the sensor. This is always the back of the phone and often (but not always) close to the camera.
- Status