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Libre and Novopen

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This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
L

Lucykohill

New Member
Relationship to Diabetes
Type 1
Is anyone else having difficulty scanning their novopen 6 to the Libre 2 app since the recent Libre update? When I scan a pen for the first time it downloads between 500-700 “new doses” and then the app just crashes and I get a white screen. I’ve tried deleting and re-installing, restarting my phone etc. Abbott customer services are telling me to ring novo nordisk and novo nordisk are saying to ring Abbott!!! So at the moment I am just not scanning my pens.
 
Status
This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
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