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Complaints about Leeds hospitals have increased over the past year, annual figures show.
Latest data for the number of complaints received by Leeds Teaching Hospitals NHS Trust shows a 12 per cent rise from 2011/12 to 2012/13.
The increase comes as hospital managers aim to improve their handling of complaints, including better quality responses. However chief nurse Suzanne Hinchliffe said there had also been reductions in some departments, with five reporting the numbers had halved. She said in a report to hospital directors the increase could have been linked to media attention, especially around the Francis report on the quality of hospital care.
http://www.yorkshireeveningpost.co....itals-see-an-increase-in-complaints-1-6098823
Latest data for the number of complaints received by Leeds Teaching Hospitals NHS Trust shows a 12 per cent rise from 2011/12 to 2012/13.
The increase comes as hospital managers aim to improve their handling of complaints, including better quality responses. However chief nurse Suzanne Hinchliffe said there had also been reductions in some departments, with five reporting the numbers had halved. She said in a report to hospital directors the increase could have been linked to media attention, especially around the Francis report on the quality of hospital care.
http://www.yorkshireeveningpost.co....itals-see-an-increase-in-complaints-1-6098823