How can feedback change the NHS? ? discussion roundup

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Northerner

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The key points from our online discussion about how patients and staff can change NHS culture.

What can whistleblowers expect when they raise concerns?

Gary Walker, former United Lincolnshire hospitals trust chief and whistleblower: "Typically it appears to depend on what issues the employee is raising. Serious issues affecting the reputation of the organisation appear to cause the most problems. In these cases staff are often not responded to at all. Most (74%) whistleblowers give up after the second attempt to blow the whistle, fearing reprisals. That doesn't mean there isn't good practice out there. Where it's working, organisations rarely want to highlight the problem is now resolved."

http://www.theguardian.com/healthcare-network/2013/dec/20/feedback-change-nhs-discussion-roundup
 
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