Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
The Parliamentary and Health Service Ombudsman is promising to investigate 10 times as many cases this year as it did last year.
It is in response to criticism about the number of cases the office takes on.
The ombudsman is the final port of call for patients unhappy with a hospital's original handling of their complaint.
It says it will investigate around 4,000 cases within the next year but with no extra money or staff.
In 2012-13, the ombudsman received 16,000 complaints about the NHS.
It took a closer look at 3,770 of these and investigated 377, which was a 5% drop on the previous year.
http://www.bbc.co.uk/news/health-23357866
It is in response to criticism about the number of cases the office takes on.
The ombudsman is the final port of call for patients unhappy with a hospital's original handling of their complaint.
It says it will investigate around 4,000 cases within the next year but with no extra money or staff.
In 2012-13, the ombudsman received 16,000 complaints about the NHS.
It took a closer look at 3,770 of these and investigated 377, which was a 5% drop on the previous year.
http://www.bbc.co.uk/news/health-23357866