Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
GPs attract less than 14% of all complaints received by the NHS, new figures published today by the Health and Social Care Information Centre (HSCIC) show, despite being responsible for up to 90% of care.
HSCIC’s report, Data on Written Complaints in the NHS 2013-14, showed that GPs attracted 24,405 complaints - roughly 13.9% of the 174,872 received by the NHS in total.
Clinical issues made up the bulk of complaints for GPs, accounting for around one in three complaints. This was followed by complaints about communication and attitude (21.6%), GP administration (20.4%) and other surgery management and premises-related complaints (21.6%).
The data for the report was collected by NHS England local area teams, who in turn collected the information online from individual practices.
http://www.pulsetoday.co.uk/home/fi...ss-than-14-of-nhs-complaints/20007741.article
(free registration required)
HSCIC’s report, Data on Written Complaints in the NHS 2013-14, showed that GPs attracted 24,405 complaints - roughly 13.9% of the 174,872 received by the NHS in total.
Clinical issues made up the bulk of complaints for GPs, accounting for around one in three complaints. This was followed by complaints about communication and attitude (21.6%), GP administration (20.4%) and other surgery management and premises-related complaints (21.6%).
The data for the report was collected by NHS England local area teams, who in turn collected the information online from individual practices.
http://www.pulsetoday.co.uk/home/fi...ss-than-14-of-nhs-complaints/20007741.article
(free registration required)