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G7 Help
- Thread starter Emerald87
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Inka
Well-Known Member
- Relationship to Diabetes
- Type 1
Saying sensor what @Emerald87 ? I have the G7 but I’m not sure what you were about to ask. Did the phone lose signal with the sensor? Did it say there was a temporary problem affecting the sensor? How is the sensor today?
Pumper_Sue
Well-Known Member
- Relationship to Diabetes
- Type 1
With the G6 it it normally says sensor error wait up to 3 hours then replace.
So just wait and see what happens. You should have a manual with the starter kit which will explain things.
If it doesn't sort it's self out then change it ring Dexcom and they will send a replacement.
So just wait and see what happens. You should have a manual with the starter kit which will explain things.
If it doesn't sort it's self out then change it ring Dexcom and they will send a replacement.
Sorry, it’s saying sensor not active. He’s got up this morning and it is still saying that too
Inka
Well-Known Member
- Relationship to Diabetes
- Type 1
Can you click on the Error Message to get more information about it? I use a Dexcom receiver not a phone so it might be different for you, but the receiver has options to read more details. I’ve never seen Sensor Not Active, but I’ve had Temporary Sensor Error and that alert tells me to wait 3 hours to see if it corrects itself (it always has so far). As yours has gone on longer than 3 hours, I’d phone Dexcom and replace the sensor.
There was no other information and nothing to click to find out. He has replaced it this morning and this one is working again.
So do I just ring Dexcom and tell them what happened? To be honest we weren’t really told much about it at his appointment when he got it
Thank you. Will get onto that tomorrow morning
Agreed, every time I'ver had anything weird happen with a sensor (or transmitter when I was using G6), I called Dexcom and they sent me a replacement straightaway. Dexcom could be one of the best companies' customer service I've ever come across, in any industry. They will be able to see your data (if you've given them persmission to) and will know that you had to stop the sensor early.
That's a shame. I hope you both can work it out. If it helps you and your son to know, I've been type 1 for 52 years, and my Dexcom (was G6 and now G7) is probably the thing that has made the biggest difference to my overall health in that entire time. Maybe try it on your boy's tummy and get a patch that covers it?
Inka
Well-Known Member
- Relationship to Diabetes
- Type 1
Do encourage him to persist @Emerald87 I adore mine. It’s fantastically accurate. Yes, he’ll take a little while to get used to it being there but it’s no different than being aware of a phone in your back pocket, or glasses, or jewellery, etc. All he needs to do is remember which arm it’s on when he’s dressing/undressing/showering. It soon becomes second nature.
Are you/he using the extra adhesive patch that comes with it? I always do and mine have survived the full 10 days and been stuck tight the whole time.
Inka
Well-Known Member
- Relationship to Diabetes
- Type 1
He didn’t want to use the patch that came with it as he said it looked too much like a plaster and would have people asking questions. We’ve just ordered some clear ones from Amazon so hopefully this will help.
It took a while to persuade him to try it in the first place, but he has found it easier at school especially now he’s started to sit his exams. The first night the alarm kept going off for lows on his phone but it’s not waking him up, but it is me!
It took a while to persuade him to try it in the first place, but he has found it easier at school especially now he’s started to sit his exams. The first night the alarm kept going off for lows on his phone but it’s not waking him up, but it is me!
Tdm
Well-Known Member
- Relationship to Diabetes
- Type 1
- Pronouns
- She/Her
Have you had a look at the device patches and stickers on diabetes supply... www.diabeticsupply.co.uk. there are lots of different designs from unicorns to camo, sure he would find something he likes on there. I mean, they are bright and may draw attention, but to be able to personilise it may help. They have single colours too. Or, if he wants to be stealthy, he could go for the stomach
- Relationship to Diabetes
- Type 1
- Pronouns
- He/Him
Hope you get a successful outcome when you call Dexcom tomorrow @Emerald87 🙂
Pumper_Sue
Well-Known Member
- Relationship to Diabetes
- Type 1
The patches that come with the G6 are clear, so am surprised the G7 are any different
Inka
Well-Known Member
- Relationship to Diabetes
- Type 1
The patches that come with the G6 are clear, so am surprised the G7 are any different
They’re super-sticky white surrounds, like the sticky bit on the actual G7, but bigger. They’re really durable and need a bit of peeling to get off. To me, it’s a small price to pay to not have to worry about the Dexcom detaching, but, then, I’m not 16. Having said that, I actually like the white plaster look as it stops people touching it (which someone tried to do with my Libre once).
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