I’ve been a Freestyle Libre user for a few months and have been getting low readings on the last three sensors. Realising that they are not measuring the same thing as a meter I have tolerated this but when my latest sensor told me I was at 5 when I was actually at 10 on the meter I realised that there may be something wrong.
I phoned Abbott and gave them a list of discrepancies between the two readings and they said they will send a new sensor.
I asked what the tolerance for error is and they told me 15%, so now I am kicking myself for having persevered with the last two! I did ask if they could compensate me for those but the best they would offer was free postage. I get that anyway thanks to the voucher codes!
Just posting this in case anyone else is putting up with inaccurate readings as I did.
I phoned Abbott and gave them a list of discrepancies between the two readings and they said they will send a new sensor.
I asked what the tolerance for error is and they told me 15%, so now I am kicking myself for having persevered with the last two! I did ask if they could compensate me for those but the best they would offer was free postage. I get that anyway thanks to the voucher codes!
Just posting this in case anyone else is putting up with inaccurate readings as I did.