AceFace
Forum Moderator
- Relationship to Diabetes
- Type 2
Don't know whether you have see this Android 13 issues don't update to Android 13 Yet. Just incase your using Libre 3
Dear Customer:
We are reaching out to let you know about some important information regarding our FreeStyle LibreLink and FreeStyle Libre 3 Android apps.
Our records indicate you are using our FreeStyle LibreLink or FreeStyle Libre 3 Android app with a smartphone running Android 12 or below Operating System (OS).
We have recently discovered that when using smartphones with the Android 13 OS, customers may experience extended periods of signal loss in the FreeStyle LibreLink or FreeStyle Libre 3 Android apps. In these situations, users of glucose alarms will not receive low glucose and high glucose alarms and FreeStyle Libre 3 users will not receive real time glucose results. If you are a FreeStyle LibreLink user, this does not impact your ability to get glucose readings by scanning your Sensor with the FreeStyle LibreLink app on your smartphone or with your Reader.
As you are using Android 12 or below OS, you are not impacted by this issue. We advise you to delay upgrading to Android 13 until you receive additional notice from Abbott.
We sincerely apologize for any inconvenience this may cause.
We have notified Medicines and Healthcare Products Regulatory Agency (MHRA), and we are working to correct this issue. We will notify you when the issue has been resolved.
If you need further support or would like to report a device fault, please contact Customer Service at 0800 170 11 77.
Sincerely,
Abbott, Diabetes Care
Dear Customer:
We are reaching out to let you know about some important information regarding our FreeStyle LibreLink and FreeStyle Libre 3 Android apps.
Our records indicate you are using our FreeStyle LibreLink or FreeStyle Libre 3 Android app with a smartphone running Android 12 or below Operating System (OS).
We have recently discovered that when using smartphones with the Android 13 OS, customers may experience extended periods of signal loss in the FreeStyle LibreLink or FreeStyle Libre 3 Android apps. In these situations, users of glucose alarms will not receive low glucose and high glucose alarms and FreeStyle Libre 3 users will not receive real time glucose results. If you are a FreeStyle LibreLink user, this does not impact your ability to get glucose readings by scanning your Sensor with the FreeStyle LibreLink app on your smartphone or with your Reader.
As you are using Android 12 or below OS, you are not impacted by this issue. We advise you to delay upgrading to Android 13 until you receive additional notice from Abbott.
We sincerely apologize for any inconvenience this may cause.
We have notified Medicines and Healthcare Products Regulatory Agency (MHRA), and we are working to correct this issue. We will notify you when the issue has been resolved.
If you need further support or would like to report a device fault, please contact Customer Service at 0800 170 11 77.
Sincerely,
Abbott, Diabetes Care
