I have been a type I for 28 years and been using a pump for the last 10+ years. In February I was running low on cannulas and the warranty on my pump was about to expire. I contacted the hospital and they ordered a resupply and gave me an appointment for a new pump. By mid March I hadn't received the cannulas so I contacted Medtronic (pump supplier) and they said nothing was ordered. I contacted the hospital and they said they were ordered. Then the lock down started. I had to get a emergency prescription for long acting insulin. I currently work in a supermarket and I joined the night shift to help with social distancing. I received a letter from the hospital telling me not to contact them and all my appointments were cancelled. I'm now struggling to get any control as I am unsure on how much long acting insulin to take. I have been having several hypos a day (usually on work days) and I have experienced bleeding in one of my eyes as I've also had my eye treatment cancelled. Does anyone have any idea when hospitals will consider treating diabetes again and when will the supply company start to resupply again?
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Feeling alone
- Thread starter jrh255
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This doesn’t sound right at all.
Have you not got an online ordering account with Medtronic?
You should call them to ask about getting an account set up so that you can place orders as and when you need them - you shouldn‘t need to rely on your clinic for simple things like reordering!
I placed an order for my 3 month supply of cannulas and reservoirs 2 weeks ago and they arrived last week. And my pump is out of warranty too!
Medtronic are also organising remote ‘pump starts’ if you are wanting to upgrade to a newer Medtronic pump?
Have you not got an online ordering account with Medtronic?
You should call them to ask about getting an account set up so that you can place orders as and when you need them - you shouldn‘t need to rely on your clinic for simple things like reordering!
I placed an order for my 3 month supply of cannulas and reservoirs 2 weeks ago and they arrived last week. And my pump is out of warranty too!
Medtronic are also organising remote ‘pump starts’ if you are wanting to upgrade to a newer Medtronic pump?
Flower
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Hello @jrh255 ,
Sorry you are having a tough time. Please ring the eye department you attend/had a cancelled appointment at and say that you have had a bleed. There are still urgent clinics running in specialties, not everything is shut down.
Have you spoken directly to Medtronic about ordering cannulas yourself or has your clinic always done the ordering for you to collect from the hospital. It seems odd to leave you without a means of ordering consumables, can you email the clinic to ask for help. When my pump was out of warranty I was still able to order cannulas etc from Medtronic.
As Mike says Medtronic are supplying pump consumables during the present situation.
I hope you can get things sorted asap and get back to using your pump.
Sorry you are having a tough time. Please ring the eye department you attend/had a cancelled appointment at and say that you have had a bleed. There are still urgent clinics running in specialties, not everything is shut down.
Have you spoken directly to Medtronic about ordering cannulas yourself or has your clinic always done the ordering for you to collect from the hospital. It seems odd to leave you without a means of ordering consumables, can you email the clinic to ask for help. When my pump was out of warranty I was still able to order cannulas etc from Medtronic.
As Mike says Medtronic are supplying pump consumables during the present situation.
I hope you can get things sorted asap and get back to using your pump.
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