Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
The NHS is investigating claims that some patients have suffered harm, and even died, as a result of problems with its new telephone advice service, 111.
Inquiries are ongoing into a number of what the NHS calls "serious untoward incidents" (SUIs), which have to be recorded when a patient has suffered avoidable harm.
There is confusion about how many such incidents have occurred involving failings with 111, the replacement for NHS Direct in England, which has attracted a string of complaints from doctors and patients since it launched last month. The medical website Pulse claims that at least 22 SUIs, including three deaths, have been reported.
http://www.guardian.co.uk/society/2013/may/04/nhs-helpline-failings-sui-111
Inquiries are ongoing into a number of what the NHS calls "serious untoward incidents" (SUIs), which have to be recorded when a patient has suffered avoidable harm.
There is confusion about how many such incidents have occurred involving failings with 111, the replacement for NHS Direct in England, which has attracted a string of complaints from doctors and patients since it launched last month. The medical website Pulse claims that at least 22 SUIs, including three deaths, have been reported.
http://www.guardian.co.uk/society/2013/may/04/nhs-helpline-failings-sui-111