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FAQs - Technical Support

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Diabetes UK

Know Diabetes. Fight Diabetes

HOW DO I REGISTER?


It's free to register, just follow the link to Sign Up and follow the details on the forum.

Once registered and logged in, you can post an introduction about yourself in our
‘Newbies say hello here’ board.


I CAN’T LOG-IN

There are several places where you can log-in throughout the Diabetes UK website. Unfortunately, these are not all the same. If you have registered to our Online Shop for example, this does not mean you have a registration with the Forum.

There are also other Diabetes Forums.

Check that you are using the right log-in details for the Diabetes UK Online Support Forum.

If you are still having problems, you can contact the Forum Administrators via our
web contact form, who can look into any issues for you.


MY EMAIL ADDRESS IS NOT RECOGNISED?

Check that you are using the right log-in details for the Diabetes UK Online Support Forum, or that there are no spaces or typos.

Have you registered with the Forum before? If you have not, you may need to register.

If you are still having problems, you can contact the Forum Administrators via our
web contact form, who can look into any issues for you.


I’M A MEMBER OF DIABETES UK BUT CANNOT LOG IN TO THE FORUM?

Log in details for Forum Members do not relate with Supporting Membership, Professional Memberships or any other registration details on the Diabetes UK website.

If you are a Supporting Member of Diabetes UK you will still need to register with the Diabetes UK Online Support Forum to join the conversation.

If you have already registered as a forum member, please see
‘I CAN'T LOG-IN'.

Otherwise, you will need to register as a new user, please see 'HOW DO I REGISTER?'


I HAVE FORGOTTEN MY PASSWORD / MY PASSWORD IS NOT WORKING

On the ‘log-in’ page, there is an option to select ‘forgotten password’.

This will send an automated email link to create a new password.

If you are still having problems, you can contact the Forum Administrators via our
web contact form, who can look into any issues for you.


HOW DO I CHANGE MY USERNAME?

Contact our Forum Administrators using our web contact form

Our Administrators can change your username for you.


HOW DO I CHANGE MY STATUS – EG. ‘NEW MEMBER’ OR ‘WELL-KNOWN MEMBER’

Your status is determined based on the number of times you have posted and updates automatically as you are more active on the Forum.


HOW OLD MUST YOU BE TO USE FORUM?

You must be 13+ years old to participate in our Forum.

For anyone 12 years of age or less, we require parental consent for consideration of forum use. Please send consent to support.forum@diabetes.org.uk.



ANY OTHER TECHNICAL ISSUES?

Message us via our web contact form.


ANY OTHER ENQUIRIES?

Email: support.forum@diabetes.org.uk.
 
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