Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
The NHS complaints system must "fundamentally change" so problems in the health service are not swept under the carpet, a bereaved daughter of a poorly-treated patient has said.
Pauline Robles and her family did not get an explanation detailing what happened to their 85-year-old father for eight years.
She said the current system puts "every obstacle" in front of patients' families.
Her comments came as a review into the NHS complaints is due to be published.
Ms Robles' father Reginald Iliffe was admitted to Alexandra Hospital in Redditch, Worcestershire, with problems swallowing, three days after being diagnosed with cancer.
http://www.northampton-news-hp.co.u...Family-wants-NHS-system-changes-0-7927945.xnf
Pauline Robles and her family did not get an explanation detailing what happened to their 85-year-old father for eight years.
She said the current system puts "every obstacle" in front of patients' families.
Her comments came as a review into the NHS complaints is due to be published.
Ms Robles' father Reginald Iliffe was admitted to Alexandra Hospital in Redditch, Worcestershire, with problems swallowing, three days after being diagnosed with cancer.
http://www.northampton-news-hp.co.u...Family-wants-NHS-system-changes-0-7927945.xnf