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A former model said she has been humiliated by staff at her doctor's surgery in East Sussex after they left a voicemail calling her an "old dog".
Aimi Veness, 37, received the message from the Little Common Surgery, in Bexhill-on-Sea.
Staff thought they had hung up, but spent the next few minutes laughing about Ms Veness and discussing her looks.
NHS Sussex apologised and said an investigation will be carried out.
After leaving a voicemail message and forgetting to end the call, staff could be heard in the background discussing a passport photo of Ms Veness.
One person said: "What does she look like... she looks like a right old dog. How old is she?"
http://www.bbc.co.uk/news/uk-england-sussex-17744157
Aimi Veness, 37, received the message from the Little Common Surgery, in Bexhill-on-Sea.
Staff thought they had hung up, but spent the next few minutes laughing about Ms Veness and discussing her looks.
NHS Sussex apologised and said an investigation will be carried out.
After leaving a voicemail message and forgetting to end the call, staff could be heard in the background discussing a passport photo of Ms Veness.
One person said: "What does she look like... she looks like a right old dog. How old is she?"
http://www.bbc.co.uk/news/uk-england-sussex-17744157
