• Please Remember: Members are only permitted to share their own experiences. Members are not qualified to give medical advice. Additionally, everyone manages their health differently. Please be respectful of other people's opinions about their own diabetes management.
  • We seem to be having technical difficulties with new user accounts. If you are trying to register please check your Spam or Junk folder for your confirmation email. If you still haven't received a confirmation email, please reach out to our support inbox: support.forum@diabetes.org.uk

Email - Android Smartphone and Dexcom G6 Users

PhoebeC

PhoebeC

Well-Known Member
Relationship to Diabetes
Type 1
Email I had on 16th June off insulet - not applicable to me as I use iPhone, text below:

Important: Dexcom G6 mobile app on your Android smartphone, please read the following:

The Android 16 operating system has been released to some Android smartphones.

Dexcom has informed us that the DexcomG6 app is not compatible with Android 16 for now. Do not accept the update when your phone prompts you to update. Turn off Auto OS updates in your Android smartphone settings to prevent an unintended update. There is no impact on the Dexcom G7 app.

If you have already updated your smartphone to Android 16, your DexcomG6 App will no longer be operational, which could impact the ability of Omnipod®5 to work in Automated Mode.

Dexcom is working closely with Google to make the Dexcom G6 app compatible with Android 16, and an update is expected to be available in the coming weeks.
Support at every step

For additional support, please contact our Customer Care team at 0800 011 6132. We’re available 24/7.
Sincerely,
Omnipod
 
You must log in or register to reply here.
Back
Top