I sent them an email to ask them if I upgrade to the Life Benefactor online (which I think I might do, as I am planning a very long and healthy life!) does this mean that my repeat debit for my current membership will automatically stoppped/ammended? The reply was bizarre, if I had any questions to call their helpline! (I do have a question, I just emailed it to you, please answer it!) and if I was concerned to wait until my membership expires and upgrade then (!). Ridculous, I thought and a classic exapmple of how not to answer a question! My money will come out automatically as a direct debit when my membership runs out, all I am asking is for them to cancel it accordingly.
Oh well, its their loss!