Hi, Had bit of problem, with my Tandem pump, last night. Battery power was 80%, decided to give it quick boost, as we keep getting power failures, regular, where I live. After approx 30mins, it alarmed, showing only 10%, with message, saying, pump cannot charge, use a different power source?
After trying various cables, power pack, etc, managed to speak to Tandem company.
Apparently, if pump is left on charge too long, after reaching 100%, it can drain/ fail. Advised to remove from power source, and thankfully after several minutes, it came back , with full power.
Posted, in case, any pump users, not aware, that this can happen. I was never told this, at pump training.
After trying various cables, power pack, etc, managed to speak to Tandem company.
Apparently, if pump is left on charge too long, after reaching 100%, it can drain/ fail. Advised to remove from power source, and thankfully after several minutes, it came back , with full power.
Posted, in case, any pump users, not aware, that this can happen. I was never told this, at pump training.