Get on to them Mark. It depends how it works in your area - in mine they have a mobile van that tours surgeries - I was told that I'd have to wait 6 months for my first one, but then found out that it went somewhere else almost as close so just booked in there the following week! Some places give you a list of local opticians and some send you to a hospital clinic.I haven't been sent for one yet. I was told I would be, but nothing.