Dexcom replacement limitations

Tdm

Tdm

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Type 1
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In case anyones interested, dexcom have changed their replacement policy....this is from their webite

For non-product failures related to Dexcom G6 or Dexcom G7*:
Dexcom will replace a maximum of three (3) sensors in a twelve (12) month period. The twelve-month period begins with your first goodwill replacement

This does not include when something is wrong with the sensor
 
I was advised of this yesterday when I called for a replacement for a short life G7 sensor having had an MRI scan. As I have 2 MRI scans a year that effectively means i have a single goodwill replacement per year. Will discuss with DSN at next appointment and ask if they will fund an extra sensor with each scheduled delivery.
 
Sometimes (esp with youngsters) they fall off. Sometimes its for MRIs etc (as mentioned above) and sometimes, with dexcom, you make such a mess of setting up a new transmitter that you waste a sensor. Not that i did that. Oh no!
 
Tdm said:
In case anyones interested, dexcom have changed their replacement policy....this is from their webite

For non-product failures related to Dexcom G6 or Dexcom G7*:
Dexcom will replace a maximum of three (3) sensors in a twelve (12) month period. The twelve-month period begins with your first goodwill replacement

This does not include when something is wrong with the sensor
Click to expand...
Do they actually follow through with the policy though? Libre have the same policy but always replace mine anyway
 
Lucyr said:
Do they actually follow through with the policy though? Libre have the same policy but always replace mine anyway
Click to expand...
This new policy is very new, but I understand from US users of Dexcom CGMs that Dexcom are enforcing it.
 
Medtrum CGMs are guaranteed to last 10 days but can (and usually do) last up to 14 days.
I can buy 4 sensors at a time and Medtrum will replace them if they are faulty/fall off/etc provided I get less than 40 days use out of each order, including replacements.
 
nonethewiser said:
But surely that is reason why you would report it in first place.
Click to expand...

It sounds like people might be reporting for ‘trivial’ reasons - ie non failure. I once spoke to someone who had a number of G7 sensors replaced - because they hadn’t been using the overpatch. I found that astounding. That and people who are constantly knocking sensors on doorframes for no reason (ie no related disability) and get them replaced.
 
Inka said:
It sounds like people might be reporting for ‘trivial’ reasons - ie non failure. I once spoke to someone who had a number of G7 sensors replaced - because they hadn’t been using the overpatch. I found that astounding. That and people who are constantly knocking sensors on doorframes for no reason (ie no related disability) and get them replaced.
Click to expand...

Well that is a waste, if your prone to knocking off sensors then you have no excuse not to use overpatches supplied.
 
Inka said:
It sounds like people might be reporting for ‘trivial’ reasons - ie non failure. I once spoke to someone who had a number of G7 sensors replaced - because they hadn’t been using the overpatch. I found that astounding. That and people who are constantly knocking sensors on doorframes for no reason (ie no related disability) and get them replaced.
Click to expand...
Libre replace all sensors that I knock off by walking into doorframes, the adhesive should be strong enough to withstand the odd knock. They do have a policy of only 3 replacements but they don’t follow through, I’ve definitely had more than that replaced.
 
I think its only changed in the last month or so
 
Remarkable how many of Josie’s “fail” when they’ve actually been knocked off (and then lightly tapped with a club hammer)! Daft policy.
 
Tdm said:
In case anyones interested, dexcom have changed their replacement policy....this is from their webite

For non-product failures related to Dexcom G6 or Dexcom G7*:
Dexcom will replace a maximum of three (3) sensors in a twelve (12) month period. The twelve-month period begins with your first goodwill replacement

This does not include when something is wrong with the sensor
Click to expand...
I asked about this when I started on closed loop on the 25 July and was told to ignore it as it’s not relevant in the uk
 
As a long term self-funder I always restarted my G6s so that they ran for 20 days. Easy to build up a bit of a stockpile doing that, so I’ve very rarely had to ask for a replacement. Only one didn’t work from the off in 4 years if I remember right. Doorframe / DIY mishaps I took on the chin.
 
everydayupsanddowns said:
As a long term self-funder I always restarted my G6s so that they ran for 20 days. Easy to build up a bit of a stockpile doing that, so I’ve very rarely had to ask for a replacement. Only one didn’t work from the off in 4 years if I remember right. Doorframe / DIY mishaps I took on the chin.
Click to expand...
I'm having stock issues, as it were, as around 50% of my Dexcom sensors placed on my left arm aren't suitable (erratic, bad data due to lipo/scar issues) and so end up having to change them literally on day one. Obviously dexcom won't consider that a "sensor" issue. I'm interested in how you'd go about restarting a G6 to run 20 days, as that could really help when I actually get a good placement for one!
 
bkit said:
I'm interested in how you'd go about restarting a G6 to run 20 days, as that could really help when I actually get a good placement for one!
Click to expand...

It’s ‘off label’ and not officially recommended, of course… and there seem to be a couple of possible techniques on the internet - the one I found worked for me was the transmitter removal method.

Keep the sensor code number safe. I keep the little QR code paper thing.

I use a guitar pick (plectrum) to carefully lever out the transmitter while leaving the sensor on my arm (there are little ‘lugs’ on the fatter end that need to be gently disengaged, any stiff but slim plastic could work).

I then place the transmitter in a different room and set a phone alarm for 12 minutes (it needs to be long enough out of range to lose connection).

Then go through the ‘new sensor’ start as you normally would and enter the sensor code (I photograph the QR again). Re-insert the transmitter and it should start up as usual. I have found that several restarts start off wildly out of sync with fingerstick BG, and take several patient, repeated, calibrations. But once it’s settled almost all of them have run for the full extra 10 days with solid data. A few have failed early, and I was always a bit more careful - knowing that duff readings were distinctly possible!

I also found the glue would fail - so opted to overtape restarted sensors to help keep them in place.
 
everydayupsanddowns said:
It’s ‘off label’ and not officially recommended, of course… and there seem to be a couple of possible techniques on the internet - the one I found worked for me was the transmitter removal method.

Keep the sensor code number safe. I keep the little QR code paper thing.

I use a guitar pick (plectrum) to carefully lever out the transmitter while leaving the sensor on my arm (there are little ‘lugs’ on the fatter end that need to be gently disengaged, any stiff but slim plastic could work).

I then place the transmitter in a different room and set a phone alarm for 12 minutes (it needs to be long enough out of range to lose connection).

Then go through the ‘new sensor’ start as you normally would and enter the sensor code (I photograph the QR again). Re-insert the transmitter and it should start up as usual. I have found that several restarts start off wildly out of sync with fingerstick BG, and take several patient, repeated, calibrations. But once it’s settled almost all of them have run for the full extra 10 days with solid data. A few have failed early, and I was always a bit more careful - knowing that duff readings were distinctly possible!

I also found the glue would fail - so opted to overtape restarted sensors to help keep them in place.
Click to expand...
Thanks for that, something for me to keep in mind and could save me running out!
 
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