beating_my_betes
Well-Known Member
- Relationship to Diabetes
- Type 2
Hi!
Been using my first cgm. Been going pretty well, but this morning I have had quite a few incidences of lost connection. I now see a message to start a new sensor. However, this morning I received a message to remind me I have 24 hours, plus the 12-hour grace period.
So I'm 'down' a day.5.
Does anyone have any experience with this, specifically how Dexcom treats such issues? Is there a point at which they refund/replace and a point they won't?
It's been sat perfectly in place, in the recommended location, and is covered by the included adhesive patch along with a 3rd-party waterproof patch.
Thanks.
Been using my first cgm. Been going pretty well, but this morning I have had quite a few incidences of lost connection. I now see a message to start a new sensor. However, this morning I received a message to remind me I have 24 hours, plus the 12-hour grace period.
So I'm 'down' a day.5.
Does anyone have any experience with this, specifically how Dexcom treats such issues? Is there a point at which they refund/replace and a point they won't?
It's been sat perfectly in place, in the recommended location, and is covered by the included adhesive patch along with a 3rd-party waterproof patch.
Thanks.