Dexcom I'm very impressed

[Pumper_Sue]

I rang Dexcom this afternoon so I could purchase an extra sensor has I have to remove mine 4 days early due to it being in the way for surgery.

Their reply was "certainly not, we will send you another sensor free of charge."
To say I was stunned is the understatement of the year. So totally unexpected but greatfuly received.

 

[MrDaibetes]

If a sensor fails, always report them they will replace ^^.

 

[Pumper_Sue]

If a sensor fails, always report them they will replace ^^.

Well obviously and again they are good at replacing them.

My point was that there is nothing wrong with the sensor I am using, yet they refused to take payment for a new one as I have to remove it early. I didn't expect Dexcom to replace the sensor free of charge.

 

[m1dnc]

I also have found them to be very good. I had a problem inserting a sensor (the needle wouldn't retract) and then messed up replacing it with another one (my error it turned out). I called them for advice and they sent me THREE new sensors FOC.

 

[trophywench]

Well I agree with Sue - how lovely of them Sue!

 

[CosmicHedgehog]

They always replace sensors that have to be removed for medical tests. xrays/ mri's, ct scans etc. i have had 2 replaced from an xray and mri 🙂 they are really very good with customer service and replacing sensors if needed.

 

[Flower]

That is excellent customer service. Well done Dexcom.