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CQC probes Cornwall's Serco-run GP out-of-hours service

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Northerner

Northerner

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Type 1
A Cornish MP says an inspection into the county's out-of-hours medical service is a result of mounting pressure from patients and MPs.

Andrew George, Liberal Democrat MP for St Ives, said he had heard allegations of response times being amended and doctor numbers being stretched.

The Care Quality Commission (CQC) said an inspection took place in April.

The company behind the service, Serco, said it was performing well and the allegations about it were false.

Mr George said he had also heard claims Serco was using non-clinical staff to answer calls.

http://www.bbc.co.uk/news/uk-england-cornwall-18217921
 
I have had reason to use Serco in the past and all I can say is what a fab lot they are.
The professional skills used by each and everyone of them when I was in a life threatening situation was second to none. One of the Drs even offered to ring the kennels so that they would take my dog for me as I needed urgent hospital admission. 🙂
 
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