Compatible phone fir Libre Sensor 2

[May Rhymer]

Hello,
Can I ask if anyone knows the best compatible Andriod mobile phone for a Libre Sensor 2?
I have always had a Samsung, however, my new upgrade A13 is not working well with my Sensor.

 

[Bruce Stephens]

Hello,
Can I ask if anyone knows the best compatible Andriod mobile phone for a Libre Sensor 2?
I have always had a Samsung, however, my new upgrade A13 is not working well with my Sensor.

If this is very recent it may well be the latest app update (from a few days ago) rather than anything to do with your phone.

 

[May Rhymer]

If this is very recent it may well be the latest app update (from a few days ago) rather than anything to do with your phone.

Thanks Bruce. I suspected that might the case following several conversations with Abbot!.
Does anyone know where that leaves us?
Many thanks for any anticipated support.

 

[Bloden]

Thanks Bruce. I suspected that might the case following several conversations with Abbot!.
Does anyone know where that leaves us?
Many thanks for any anticipated support.

I complained to Abbott about their app “upgrade” 😉, they asked me for some details regarding the app and my current sensor, and suggested they might send me a Libre 2 reader (because the alarms no longer work on my phone). I’m waiting to hear back from them. I did all this via email - talking to someone from Abbott’d just make my BG go up!

 

[helli]

Libre 2 uses Bluetooth for the alarms.
Bluetooth is implemented differently by different phone manufacturers. Unfortunately, Samsung has a reputation for less reliable Bluetooth.
This may be because it is not as great as others or there are more complaints against Samsung because it is the most popular.

 

[Bruce Stephens]

Thanks Bruce. I suspected that might the case following several conversations with Abbot!.
Does anyone know where that leaves us?

If you don't already have a reader you could complain again and see if they'll send you one.

(Personally I'm not that worried because I use the reader for alarms already and my phone seems to work fine for scanning for results. I hope they release an update fixing the problems, of course.)