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A series of failings to show basic human compassion at hospitals and care homes in recent years represent "perhaps the most shocking betrayal of NHS founding values in its history", the health secretary, Jeremy Hunt, has said.
Lambasting what he called examples of appalling care at many NHS institutions, Hunt said such scandals were "simply not worthy of a civilised country".
He said: "Patients must never be treated as numbers but as human beings, indeed human beings at their frailest and most vulnerable. A culture of targets and performance management defined the NHS under Labour ? with the unintended and tragic consequence that organisations cared more about meeting top-down targets than focusing on the needs of patients."
http://www.guardian.co.uk/society/2013/jan/06/care-failings-nhs-jeremy-hunt
Lambasting what he called examples of appalling care at many NHS institutions, Hunt said such scandals were "simply not worthy of a civilised country".
He said: "Patients must never be treated as numbers but as human beings, indeed human beings at their frailest and most vulnerable. A culture of targets and performance management defined the NHS under Labour ? with the unintended and tragic consequence that organisations cared more about meeting top-down targets than focusing on the needs of patients."
http://www.guardian.co.uk/society/2013/jan/06/care-failings-nhs-jeremy-hunt