It has been interesting! I have had my A14 for about a year, and have had a repeated issue with my low glucose alarm since the Spring . It will sound when I drop below 4, but if I come back up to around 5, then drop again, it doesn't always alarm. This has resulted in a few episodes where I have had quite a long period being hypo without realising it.
I contacted Abbott in May- who made various suggestions, but it didn't resolve the issue, and they did not suggest my A14 was not compatible at that stage.
I contacted Abbott again last week, who informed me that 'the A14 is no longer compatible with the Libre app'
I asked when/how that might have changed.
A lengthy email in reply with included this:-
In some cases, devices may be removed from the compatibility guide for various reasons, including but are not limited to the following:
- Operating system (OS) is no longer supported with security patches by Apple or Google and they have discontinued support for the OS.
- Device manufacture has discontinued support for the device
- The device did not pass testing with updated or new features of the app
- New app and/or sensor features implemented that are not supported by the hardware of the device, technical or performance limitations on the device
- They have given me a Libre reader, meanwhile I have had to buy a new phone. As you might imagine I am pretty frustrated!
There was other info which I could forward.
I did wonder whether others have been caught out by this, and what the best way to inform and warn people is.
