Acute/repeat medication

[MarkGeordie]

So weird. My new surgery is causing prescription ordering issues.

Since I moved surgery, I’ve had most things added and shows up under repeat medication that I can reorder online.

However,

1) A tablet I’ve taken for over two years, prescribed by the hospital for non diabetic reasons has been added to “acute medication” and I have to ring up to order.

2) I’ve requested my needles as I had loads from previous surgery and have not needed them since and they have also been added to acute medication.

Why?

I thought acute medication meant something that was prescribed short term.

 

[Inka]

My surgery does that too @MarkGeordie They actually put one of my insulins on Acute. It then didn’t appear online for me to tick to order it 🙄

You could try phoning or emailing them and asking them to move the items to Repeat. I found I had to speak to my GP to get it sorted as the pharmacy were obsessed with ‘tidying’ prescriptions - aka moving items around with no knowledge of what they were doing.

 

[Cherrelle DUK]

I've had this experience when I was overdue a review and therefore they marked my meds as temporary until the review was conducted.

Lots of weird things happening atm so worth chatting with reception to see if there's a known reason for it.

 

[SB2015]

I wonder whether the ‘acute’ label is triggered by things that you still need but don’t need very often.
I find that if I don’t order something for a year, but it is still needed (eg glucagon kit, needles) it gets moved onto that list. I then just phone for them when I need them again.

Having said that I know that there are a variety of different systems in place.

 

[everydayupsanddowns]

Sorry you are having a bit of a runaround with your prescriptions Mark

Hope it’s not too much of a faff to get it sorted out.

 

[chaoticcar]

I think that one of the reasons is that some patients just hoard prescription that they don't use often or even sell strips online that they don't use
Carol

 

[MarkGeordie]

I can understand what is been said.

I’ve picked up the prescription so I’m going to call them today and ask if they can be put on my repeats.

 

[MarkGeordie]

I rang up and requested someone take a look. I tried to point out they are required for long term use for life long medical problems and they are not short term or for something acute that is only required short term but not sure if they are going to budge.

Seems stupid having online access if I can only order some online and still have to ring for the others.

 

[MarkGeordie]

Well I don’t know what’s going on but they now tell me they don’t understand why I’m on the tablets because my notes say I go red when I take them? I’d love to know where they got that from.

No mention of the needles.

Just say I need a review. They planning to take me off them?

The needles can’t exactly be withdrawn from me!

Unfortunately who ever rang me got blasted about the whole thing and I’m awaiting a call from management.

 

[rebrascora]

I wonder if the "going red" was the hot sweats you were suffering Mark. Good luck speaking to management and getting it sorted. There are items on both mine and my partner's prescriptions which cannot be ordered on repeat, butthey can still be ordered online under what is called a "custom request" This is where you tick a box and then type into the field what you actually require and the pharmacist has to put a request through to the doctor to authorise it each time you need it. It is a bit more effort for everyone but usually works pretty well and I am guessing it is for items which need reviewing more regularly, need blood tests or BP monitoring etc.

 

[MarkGeordie]

I can understand the going red and sweats but they were never mentioned in relation to that medication.

I also don’t understand why my previous GP could have them on repeats for years and this one can’t.

I’ll see what management say but I may just have to suck it up and go to a review.